RETURNS POLICY

The products that we sell are made to last and if they don’t, we would like to know. AISPI offers returns within 14 days of receiving your purchase on three different options. Make sure to read our policy carefully and decide which level applies to your case.

For in person purchases during trunk shows there are no returns, exchanges or refunds. Products are sold as is. Clients can use the in person opportunity to inspect the product in detail

RIGHT OF WITHDRAWAL

Only for orders placed within the European Union.

Following the EU Directive on Consumers Right, you have 14 days to return your product from the day you receive it. All items must be unworn, unused, unwashed and have their original tags and packaging.

Please contact us on customercare@aispi.co and one of our team members will get back to you.

After receiving your request, we will contact you explaining the process for the return. Please never send an item back without having contacted us first and having received confirmation.

You will get a refund for the money you originally paid including shipping costs (unless you selected express delivery). The shipping costs for the returns will be responsibility of the customer. The refund amount will be credited into your bank account within 10 days of receiving the product back into our warehouse.

DAMAGED ITEMS

In the unlikely event that your product is damaged, please contact us within 14 days of having received the order and you will get a refund for your money.

First take a picture and video of the product showing and explaining the damage. This would be even more useful if it is done while opening the package for the first time.

In case your parcel is damaged, on arrival you must declare such damage to the courier and before you accept the shipment.

Send us an email on info@aispi.co with the subject ‘’Damaged Product’’ and we will get back to you explaining the process and returns documents.

All items must be unworn, unused, unwashed and have their original tags and packaging. Please, avoid wearing perfume/deodorant and makeup when trying on clothes and contact with perfume/deodorant/water when trying on jewelry as we will not be able to accept the return with the evidence of scent or marks on the item

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days excluding holiday period.

UNSATISFIED CUSTOMERS

As our trunk shows are exclusive and for limited periods we do not accept any returns or exchanges. 

However, we do understand that placing an order without seeing the product can sometimes be a challenge, therefore exceptionally, if it is a size issue we can try and see to give you an exchange. Please email us on customercare@aispi.co within 14 days of receiving your order in that case and we will try to see what is possible.

All items must be unworn, unused, unwashed and have their original tags and packaging. Please, avoid wearing perfume/deodorant and makeup when trying on clothes and contact with perfume/deodorant/water when trying on jewellery as we will not be able to accept the return with the evidence of scent or marks on the item

Please mind that return shipping costs and customs will be responsibility of the customer.

The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.

*EXCEPTIONS: Items on final sale, pre-orders and personalised products will not be eligible for refunds.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@aispi.co